At Orinova LLC, we are dedicated to providing a smooth and efficient shipping experience for your outdoor furniture. We take great care in packaging and shipping your order so it arrives safely at your doorstep.

Processing & Transit Time

  • Handling Time: Your order will be processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
  • Transit Time: Once shipped, your order will be delivered within 3 to 7 business days (Monday to Friday).

This means you can expect to receive your order within a total of 4 to 9 business days after placing it.

Shipping Costs & Locations

  • Free Shipping: We are proud to offer FREE SHIPPING on all orders across the United States.
  • Shipping Area: We currently ship only within the United States.

Order Tracking

Once your order is shipped, you will receive an email from us with a tracking number. You can use this number to track your package’s status and its estimated delivery date. Please allow 24-48 hours for the tracking information to become available.

Shipping Carriers

We use reliable carriers such as UPS, FedEx, and LTL Truck to ensure your products, especially large items like outdoor sofas and fire pits, are delivered safely.

Cancellations

If you wish to cancel your order, you can do so at any time before it has been dispatched. Once the order has been shipped, please refer to our Return & Refund Policy.

Incorrect Address

Please double-check your shipping address during checkout. We are not responsible for any issues or losses that occur due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of a wrong address, we will contact you to arrange a new shipment, which may incur an additional fee.

Damages During Transit

We take every precaution to ensure your furniture arrives without damage. However, in the rare event that your item is damaged during transit, please inspect your delivery immediately and contact us within 3 business days of receiving it. Please provide photos of the damage, as this will help us file a claim with the carrier and resolve the issue quickly for you.

Contact Us

For any questions about our return policy, or to start a return, please contact us:

Orinova LLC

Support: 24/7

Business Hours: 9:00 AM to 6:00 PM

Business Days: Monday – Friday

Email: info@orinova.store

Phone:  +1 (657) 578-6746

Address: 314 Maple Ave, Greenfield, CA 93927, USA