FAQs

At Orinova, we offer free standard shipping on all orders within the United States. No hidden charges—what you see at checkout is what you pay.

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–7 business days depending on your location.

After you place an order, you will receive an email confirmation with your order details. Our team will then process your order, carefully prepare your furniture for shipment, and once dispatched, you’ll receive a tracking number to monitor your delivery.

Yes, you will automatically receive a digital invoice by email after completing your purchase. You can also download your invoice from your Verdora Mart account dashboard at any time.

please contact our support team at info@orinova.store and we will be happy to assist you

Your payment is processed immediately at checkout. Depending on your bank, it may take 1–2 business days for the transaction to appear on your statement.

A wishlist allows you to save items you like for future reference or purchase. Simply click “Add to Wishlist” on any product page, and you can view your saved items in your account later.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@orinova.store with photos of the item and packaging. We will arrange for a replacement or full refund.

Yes, orders can be modified or canceled within 12 hours of purchase before they are processed for shipping. Please reach out to our support team immediately if you need to make changes.

Package tracking allows you to follow your order’s journey from our warehouse to your doorstep. Once your order is shipped, you’ll receive a tracking number via email, which you can use to check real-time updates.