FREQUENTLY ASKED QUESTIONS

Yes, absolutely. At Orinova, every product you see on our website is photographed to represent the actual item. While slight variations in color may occur due to screen settings or lighting, the design, material, and quality will match the description and product images.

Once your order is placed, you will automatically receive a confirmation email with your sales receipt. You can also access your receipts and order history by logging into your Orinova account. If you checked out as a guest, you can contact our support team at info@orinova.store for assistance.

If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. Simply contact our customer support team with your order details, and we will provide instructions for returning your item. Items must be unused, in their original condition, and in the original packaging.

 

Yes. Popular items, including sofas, fire chairs, and side tables, are frequently restocked. If a product is out of stock, you can sign up for restock notifications on the product page or reach out to us directly.

 

We currently ship across the United States. Please note that we cannot deliver to P.O. boxes. During checkout, simply enter your address, and we’ll ensure your order is delivered right to your doorstep.

CONTACT US FOR ANY QUESTIONS